It is actually a VM box but a very old one, even though it was still in use just over a month ago. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. 01-02-2023 10:59 - edited 01-02-2023 11:00. Push the red label end of the white cable, into the wall socket. 3 weeks ago. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Re: My Flat doesn’t have wall socket. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Another option might include. 100. Turn on and start the hub. And you’re. Don’t plug the power cable into a plug socket yet. I have taken a look on our side and it looks as though you have spoken with the team regarding this. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Ordered VM broadband and was recommended by the website to select the self quick install option. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Speedvirgin media internal wall box. Browse Virgin Media Virgin Media Community. Adduxi. The box and cables may have been removed by the previous occupiers. Please keep an eye out for an envelope at the top right corner of your Forum page. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. on 03-08-2020 18:05. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). There are multiple different branded wall boxes inside our flat but none. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Last up, we need to get your phone connected. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Tudor. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. I recently got Virgin broadband installed. . . Phone line - 5 mins. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. Manage Your Account. VM will usually only supply a Quickstart to a property that had VM previously. But I have no Virgin Media Wall - 5216419. 32K. You need a small spanner to remove this, then push the provided connector over the exposed end. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. 132Mb average speed. Switched On. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Following the installation and verification of its functionality, you can browse the web or. Options. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. 50 per month. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Socket should be on the underside. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. I don't work for Virgin Media. There are 10 types of people: those who. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. • Scroll to the HDMI port you connected the cable to. The Openreach sockets do not work for Virgin Media. Some older sockets may have NTL or Telewest written on them. Or you may be quicker than average! You won’t be involved the whole time. . I have only got one rectangular shaped white socket (Shown. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. You can also check for a loose cable as not all properties have a socket. A non-split socket will have the sockets and screws in the middle. To best look into this, I am sending a private message. We are setting it up but are unsure how to connect it into the broadband. No vm wall socket. Engineer installations. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. QuickStart, set up and connections. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Manage Your Account. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. If you do have a socket you can post a photo here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Openreach would normally use the existing route that your telephone line would take. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. 0 Kudos Reply. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Security. Stay safe online. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. The phone number doesn't connect you. . An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Don’t plug the power cable into a plug socket yet. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm very sorry to hear about the non wall socket. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 0 Kudos. My Virgin Wall socket not same as installation guide that one. Security matters. Call the Pre-installation and delivery team on 0800 052 1734. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. 95. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. . How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. 0 A Socket Wall Plate Module, 50x25mm. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Surly there has been a connection previously otherwise we wouldn't have bee. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Teki Screwfix Select. Fitting a new Virgin media wall socket in QuickStart, set up and. #2. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Teki, Mar 28, 2020. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Various cable mediums are used in modern systems to transmit data. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Just. If you're happy for us to get this booked. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. • Take the red-banded end of the isolator cable and push it. Is it necessary to plug the cable to socket for having wifi, if so what can I. 01-02-2023 10:59 - edited 01-02-2023 11:00. 0 Kudos. Just plug the Powerline 1000 into any electrical outlet then plug in. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosThere were many cable companies that originally built the networks in the early 1990s. No, any cables within the house can be touched as much as the householder wants to touch them. Firmly push the end of the. . (I did this video to help/guide new engineer as I did not find any for my self when I started. Push fit the VM-supplied lead onto the socket. Hey there. My property is a flat which I am renting, so befo. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. My Virgin wall socket just have phone line, didn’t get. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have checked outside and there is a brown box shared with the neighbour. Failing this. Networking and WiFi. Gary71. Following the installation and verification of its functionality, you can browse the web or. If you have more than one located on different floors, try to place one directly over the other. RedTomato said: I removed my Virgin cable about a month ago. Choose the best spot for your wifi hub. However the wall socket doesn’t have the correct connection for the cable with the hub. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 95 when taken with an 18-month contract on the line rental, which costs from £17. Thanks for posting, welcome both to the community and also Virgin Media. Virgin Media;. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. No Virgin Media Wall socket . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Push the white cable with the black label into the Hub. Very Insightful Person. Also routing cables/wireless. Or a VM person will sort it for you when they get here in a day ot two. com email address to different Virgin account. Virgin Media;. . Virgin cables must only be provided by isolated sockets provided by Virgin Media. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Hello. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Plug into the wall socket. on 05-04-2023 09:20. If it’s not a technical issue you need help with then we’re here to support you on. Try tracing the cables back to the house from the brown box outside. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Trouble shooter. Call the pre-installation and delivery team on 0800 052 1734. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. . cable from wall. #1. 1. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. Hello VLNeedham. I'm a Very Insightful Person, I'm here to share knowledge. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. We would like to show you a description here but the site won’t allow us. I am going to cancel. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. If you in a property that's recently been added to Virgin Media's network we have another video th. #1. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. 1 Mar 2016. 3 Switch off at the socket and unplug your TV box. The wall box may be branded with the logos of an old cable TV company (not VM). 3 weeks ago. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. PRO SIGNAL. TV box - 15 mins. Save £105. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Getting started & FAQ. Joining in Options. Ordered VM broadband and was recommended by the website to select the self quick install option. . Thank you. 168. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi there @LEIXU . Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. #1. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Business, Economics, and Finance. They can arrange for an engineer to come to the property to complete the installation. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 0. Connect the Hub’s power cable with the blue tab. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. I would love to help you get your service installed. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. Install Broadband. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media Extension Cable. Being connected to the internet is one of the most important modern essentials in 20. So you can either unscrew this one & push on the connector provided in the Quick Start pack. • USB 2. on 05-04-2023 09:20. Thanks for the reply. Account - Mobile. Or wait here a day or two for a VM Mod to pick this up. C Then connect the plug into the nearest wall socket and switch it on. . We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The engineer will bring everything needed to install your Virgin Media services on your chosen day. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. The wall socket I have within my home does not appear to be working. We have the quickstart pack but sadly cannot get broadband set up and working. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. The Virgin wall sockets just have one connector at the bottom. Chris. If there’s already a cable plugged into your Virgin. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Internet. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. on 03-08-2020 18:05. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We also don’t have an Ethernet point only an old BT outreach 5C box. Explain what needs to be done and book an engineer visit. Installation problems. New to the UK and just moved into our first home here. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. So, a 50 minute broadband, TV and phone. SpeedWe would like to show you a description here but the site won’t allow us. It covers topics such as remote control, recording, apps, settings and troubleshooting. Browse Virgin Media Virgin Media Community. Reply. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If no joy, try the pre-install team - 0800 0521734. Ashleigh_C. . Virgin Media; My Virgin Media; Shop;. But I. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Guaranteed High quality components and installation. We'll tell you how long it takes, that you'll need, and that to expect. . Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. We would like to show you a description here but the site won’t allow us. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Just moved in to new (rental) flat. The wall box may be branded with the logos of an old cable TV company (not VM). But I have actually managed to get through to the technical team over chat. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Mark as. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. My Virgin Media App. I was told when purchasing the broadband package that fibre was available here. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. But I have no Virgin Media Wall socket in my house. Stay safe online. Solved: No Vigin Media socket - Virgin Media Community - 4917594. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. If you. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. No virgin media wall socket. 04kg, it will easily fit under – or even alongside – any TV. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Apologies for any cabling issues. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would like to show you a description here but the site won’t allow us. Options. 11-11-2022 12:53 - edited 11-11-2022 12:58. Stay safe online. Options. My issue is the small wire is attached to the fibre and held there wit. You'll also receive your contract either by email or by post to check and sign. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Manage Your Account. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. Second, you'll likely need a manned installation for your VM services. Then Cables Run From There To The. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. screw the master socket back to the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Get the Hub ready by connecting the wires. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. 2. This latest future-proof WiFi. 4 weeks ago. called the delivery team and they managed to book a technician for me. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Can I have engineer visit and setup it? Thanks. pdf (virginmedia. We have tried plugging it into the only box we found it would fit but no luck. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. I will send a private message - watch out for the purple envelope 🙂 Kind regards. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. @umerarifkhan11 wrote:. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We would like to show you a description here but the site won’t allow us. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Thank you for your post and welcome to the community. Networking and WiFi. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. Don't touch it. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Hello, I just got my virginmedia broadband setup delivered. They'll then install a fibre socket inside. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. Plug the cables into the hub. He - 5270179. Remove the connector cable. And on the back of the box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 05-09-2023 20:36. Rob. Back a step. on 21-02-2023 17:48. - 5250024Got my virgin media self install kit but I don't have a virgin socket. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. The two sockets on the wall on the RHS are telephone sockets.